1. What is EMS?What Payment Methods are available?

Our website offers payment via Visa, MasterCard, American Express, PayPal, Google Pay, and Apple Pay.

AfterPay is coming soon!

You can arrange payment by other methods or apply to create an account by calling 1300 789541.

2. If something goes wrong, what do I do?

Our website will show you if there was a problem processing your payment.

Additionally, if you notice any problems, please call us on 1300 789541.

3. Can I track my orders?

Most of our orders are sent via Australia Post. For these orders we provide a tracking number.

We use TNT for some of our deliveries. Currently, this service is not integrated with our system, but it is coming soon.

4. How does the machine help with pain?

There are two theories on how TENS Machines are effective:

Firstly: Have you ever wondered why rubbing an area that you just injured seems to help with the pain? This is called the Gate Control Theory of Pain. This theory proposes that there is a gate mechanism in the central nervous system (which is the brain and spinal cord nerves). If the gate is open, pain messages are allowed through to the brain and we sense pain. If the gate is closed then we would not feel or sense that same pain. TENS machines are thought to stimulate certain non-pain carrying nerves and thus closes the gates. So in essence, the TENS machine keeps the brain busy with messages it is receiving quickly from the electrical stimulant rather than the slower pain signals coming from the effected area of the body.

The second theory is that the low pulse rate setting stimulates its own pain-easing chemicals called endorphins. These act a bit like morphine to block pain signals.

Either way, it is clinically proven to help relieve body pain. But of course, it is not a guarantee it will work on you. Please seek your appropriate medical advice for your individual circumstance.

5. What is EMS?

EMS or “Electrical Muscle Stimulator” is primarily a machine that will contract your muscles via an electrical pulse.

EMS uses a cycle of stimulation, contraction and then relaxation to increase blood flow to the area, which decreases inflammation and promotes healing and muscle growth. By stimulating the muscles at their basic structure, an EMS machine causes muscle contractions similar to those obtained by exercise. The EMS machines are professionally used to prevent atrophied muscles or for retraining muscles, such as in an individual who has been paralysed or partially paralysed.

If you are looking to help strengthen or re-train your muscles using an EMS machine then read on.

Fact 1: If you (without any stimulant) maximally contract a muscle, you will only, at best, have 30% of all your muscle fibres in a state of contraction. The remaining 70% are dormant and awaiting recruitment when the contracting fibres fatigue. An EMS machine can potentially stimulate the resting muscle fibres to improve their strength.

Ever heard of 'speed of motor unit activation'.? Neither did we until we started researching the benefits of EMS.

Fact 2: It takes approximately 10,000 repetitions for your brain to learn how to quickly send a message to your muscles via the quickest nerve pathways.

Fact 3: This contraction pattern becomes your "memory engram".

Fact 4: The more frequent your muscle is recruited the better your body becomes at finding the quickest way to recruit that muscle.

A theory of EMS is that it can potentially provide you with repeated contractions to accelerate this learning process.

You should always consult your local physiotherapist who specialises in EMS muscle retraining prior to using an EMS machine.

6. How many times can I use the machine as in treating the current pain?

We recommend a minimum of 30-45 minutes on the effected area. There is no minimum time between uses but we recommend giving yourself a decent break between sessions to help your muscle fibres rebuild.

7. How many times can I use the pads and how long do they last?

The pads are designed for multiple use. After use, place the pads back on to the plastic sheet that are supplied with the machine and the pads will last a lot longer. The pads will only be effective if they stick to the skin. Once the stickiness is gone, then it is time to replace them.

8. Can I alternate between TENS and EMS as a treatment?

A TENS unit stimulates the nerve endings while the EMS unit stimulates the muscles.

The Best of Both Worlds

Some chronic pain sufferers have found that using a combination of both TENS and EMS provides maximum results. Dual units, such as the MH8000P are available for that purpose and the combination of pain reduction and muscle stimulation at the cellular level has provided people with increased muscle tone and decreased levels of chronic pain. However, we always recommend the use of these devices be monitored by a professional so that the electrodes are properly placed and the proper signal is used. There is multiple websites that indicate correct placements of the pads, but none of these site know your body and your pain. Please seek professional guidance for your individual circumstance.

Electrode placement should vary with each treatment and those who are pregnant, have seizures or have a pacemaker should not use either EMS or TENS without the specific advice of their physician.